Customer Service



Order Information

Payment Methods
PROCAM accepts payments by VISA, MasterCard, American Express, Discover and PayPal. Please be sure to provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner as recorded by the bank or card issuer. We will not ship to an address that is different than the cards billing address. We accept PayPal payments provided that the shipping address is a PayPal confirmed address.

Order Verification
All orders are subject to PROCAM’s Verification procedures which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you are the card owner and/or to verify that the order and shipping information is legit.

If your order requires additional verification you will be notified by phone or email. It is important that you leave both daytime and home phone/cell numbers when ordering and that you keep your information current. We regret that this is necessary, but it is designed to protect our customers as well as ourselves.

Sales Tax
We do not collect tax for orders shipped outside the State of Michigan. Local sales tax applies to orders being purchased in Michigan. We do not accept resale or tax exempt status on online orders. If you wish to apply a tax exempt form to your order, please place your order by phone or In-Store.

International orders are subject to tax, duty and import fees.
Read our International Order Policy.

Canceling an Order
You may cancel your order as long as it hasn't been shipped out. If the item has been shipped, it cannot be canceled. However, you can return the item for a refund.
Read our Return Policy.

Once shipped and in transit, an order cannot be canceled. If the delivery is refused, the shipping and handling charges for both ways will be deducted from the credit, and at our discretion a restocking fee may also be charged.

Backorder
We try our best to keep most items in stock for immediate delivery.
In the event that an item is out of stock or for any other reason it's unable to be shipped, we will notify you usually within one business day. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it to you.

Due to high international shipping costs and taxes and duty fees, we cannot ship any order that includes backordered items. We will hold the entire order until all items are in stock and available to ship. Contact us if you wish to cancel or change these items.

If you have any questions, we'd be happy to help. Please get in touch with us.

E-Mail: info@procam.com
Toll Free: (877) 977-6226
Phone: (734) 838-6900

Store Hours
Monday-Friday 9:30am - 7:30pm EST
Saturday 9:30am - 6:00pm EST
Sunday 12:00pm - 5:00pm EST

Check Order Status
You can log in to your account and check the status of your order while it is being processed.

Track Your Order
We email you a tracking number as soon as it's available (Note: it may take up to 24 hrs to be updated online).

You can track your order by logging in to your account and clicking the Order History link.

Account Login
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Create an Account
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Still having trouble accessing your account, contact us



ORDER INFORMATION
SHIPPING INFORMATION
RETURNS & EXCHANGES
PRODUCT INFORMATION
TERMS & CONDITIONS



Shipping Information

Shipping Fees
Shipping fees are based on the destination, size and weight of the item(s). Place your items in the 'Shopping Cart' to calculate the shipping charges. The shipping calculator is available so you can calculate the shipping costs for your full order before you begin checking out. If you select a different shipping method during checkout the actual shipping cost may change. Select products qualify for free standard shipping within the Continental US only.

Shipping Options
We try our best to get your order shipped and delivered to you as fast as we can. We ship all orders through UPS, FedEx or USPS. Some packages may be delivered by an alternative carrier than your selected method at checkout. In some cases, UPS or USPS shipping methods may be substituted for FedEx whenever it shows that your order can be delivered sooner and can provide better tracking service We will make every attempt to contact you in the event your product(s) are back-ordered or for any other known delay in shipping your order.

Delivery Times
Orders placed Moday through Friday typically ship the same or next business day. Weekend orders placed on Saturday or Sunday will be processed on Monday. If there is a problem with your order you will receive a phone call or e-mail within one business day to advise you about the situation.

Shipping Destinations
PROCAM ships throughout the U.S., Canada and many countries worldwide. Please note that international deliveries can average 2-7 days with Express shipping or 4-21 days with Standard shipping... Plus time to clear through customs.

Damaged / Missing Items
All missing item claims must be reported immediately. Contact us within 48 business hours to report a missing item from your shipment. If you find damage to the package or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can file a claim with the shipping carrier. Please do not return the merchandise without contacting us first, as it will delay the replacement of the order or the issuance of a credit.

International Orders
International shipments are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be paid for by the recipient. PROCAM has NO control over these charges and cannot predict what they might be.

Due to high International shipping costs and taxes and duty fees, we cannot ship any order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.

If an international order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, PROCAM reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

Any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer. The shipping and handling charges for both ways will be deducted from the credit, and at our discretion a restocking fee might also be deducted.

Manufacturer's rebates may not be valid for merchandise shipped outside the USA.
Please check your product's specifications page to ensure that your product works in your country.



Returns & Exchanges

Our goal is to ensure your complete satisfaction with every purchase. If, for whatever reason, you are not satisfied with your purchase, you can return it to PROCAM within 14 days of purchase date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Please read all conditions below. If conditions are not met, PROCAM reserves the right to refuse the return or to charge a 15% restocking fee.

Return Policy
  • In order to return an item you need to first get an RMA (Return Merchandise Authorization) number.
  • You can request an RMA number online here, or by phone at (877) 977-6226
  • All returns or exchanges must include a filled out RMA FORM with a valid RMA Number and a copy of your invoice or receipt.
  • The original manufacturer's labeled packaging should be enclosed inside another shipping box. Please do not write or place shipping labels or stickers on the manufacturer's original packaging.
  • Securely package the product and include the filled out RMA FORM along with copy of the original invoice or receipt.
  • The RMA number must be clearly written on the outer shipping box.
  • Ship the package back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance such as UPS or FedEx. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
  • Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
  • Please allow up to 7 business days after we receive the package for your return/exchange/refund to be processed.
  • International customers, please mark the item as 'VENDOR RETURN' to avoid duties and customs.

[ Download RMA form here ]

Send all returns to:
PROCAM Returns Dept.
RMA # ___________________
34224 Plymouth Rd.
Livonia, MI 48150

You have the option of exchanging the item(s) or receiving a refund. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Please allow 7-10 days for a credit to appear on your credit card statement.

Conditions
  • All returned or exchanged items must be in brand new, unused condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
  • Merchandise missing the original Universal Product Code (UPC) cannot be returned.
  • Items with timers must show less than 60 minutes of use. Items with shutter counters must show less than 100 exposures.
  • PROCAM is not responsible for personal data or items left in returned merchandise.
  • Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
  • RMA numbers are valid for 10 days.
  • PROCAM is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

No Return/Exchange On:
  • Computers, Software and Hardware once any of the manufacturer's packaging has been opened.
  • All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped.
  • Special Order merchandise.
  • Underwater equipment that has been submerged.
  • Educational tapes and books once unwrapped.
  • Memory cards & USB Drives
  • Any item which has been removed from its "Blister-Packaging"

If the above conditions are not met, PROCAM has the right to refuse the return or charge a restocking fee.



Product Information

Warranty
All products sold by PROCAM are warranted directly by the manufacturer/distributor. All items needing repair should be sent to the manufacturer/distributor directly for service. PROCAM is not liable if the manufacturer/distributor fails to perform warranty service.

Open Box / Demo / B-Stock Items
Items can be marked as "Open Box", “Demo” or “B-Stock” for many different reasons… (i.e., returned without original packaging, writing on the original packaging, packaging and items opened and tested, demo model that was opened/used as a display item) they may not include all accessories, manuals or original packaging. Open Box/Demo items are covered under original manufacturer's warranty. We recommend that you inspect and test the product immediately upon receipt.

Rebates
All mail-in rebates are honored directly by the manufacturer who issues them. PROCAM will provide you with the required information and forms to claim a rebate. For a list of rebates and to obtain claim forms, visit our Rebate Center.



Terms & Conditions

By opening or using a product purchased from PROCAM, the purchaser agrees to be bound by the term and conditions of sale as set forth below. PROCAM makes no warranty, either expressed or implied, of merchantability or fitness for any particular purpose, and none shall be implied by law. Final determination of suitability of any item sold for the use contemplated by purchaser is the sole responsibility of the purchaser, and Seller shall have no responsibility in connection with such determination. PROCAM will not be responsible for any consequential or incidental damages resulting from the sale, non-delivery, use or improper function of any equipment purchased from us. The responsibility, if any is imposed, of PROCAM in regard to any item purchased shall be limited to the monetary value of the merchandise purchased.

Order Acceptance and Limitations
Order confirmation given to you through PROCAM does not guarantee our acceptance of your order, nor does it constitute confirmation of an offer to sell. PROCAM reserves the right to decline and cancel an order, or supply less than quantity ordered at any time. At times, we may experience a shortage of certain items. At these times, we reserve the right to restrict the quantity of a particular item ordered. We will notify you if a situation like this occurs, In addition, PROCAM may, at its own discretion, limit quantities sold in each order or to each person or household.

Typographical, Illustration and Price Errors
PROCAM.com is intended to be a guide only. Some item illustrations are for display purposes only, may not be exact, and are not necessarily included in the purchase price. PROCAM is not responsible for typographical or pictorial errors, and specifications may change without notice. All items offered for sale are subject to availability. We make every effort to provide you with an error-free Web site. However, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect the actual current status.

Fraud Protection Policy
For your protection, all orders are subject to PROCAM's verification procedures. You may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by fax or through a secure upload page which we will provide should this be necessary. Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers, including country and city codes. PROCAM reserves the right to refuse an order when the address or credit card is not verifiable. If so, a refund will be issued via the same method you used to make your payment.

PROCAM reserves the right to decline or cancel an order at any time.