/ Shipping Information
PROCAM makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days before 5:00 PM ET (Eastern Time) are generally shipped the same day (subject to verification). Please note weekend orders, placed on Fridays after 5:00 PM ET will be processed on the following Monday. If there is a problem with your order, you will receive an e-mail within one business day to advise you about the situation.
Shipping fees are based on the destination, size and weight of the item(s). Place your items in the 'Shopping Cart' to calculate the shipping charges. The shipping calculator is available so you can calculate the shipping costs for your full order before you begin checking out. If you select a different shipping method during checkout the actual shipping cost may change. Select products qualify for free standard shipping within the Continental US only.
We try our best to get your order shipped and delivered to you as fast as we can. We ship all orders through UPS, FedEx or USPS. Some packages may be delivered by an alternative carrier than your selected method at checkout. In some cases, UPS or USPS shipping methods may be substituted for FedEx whenever it shows that your order can be delivered sooner and can provide better tracking service We will make every attempt to contact you in the event your product(s) are back-ordered or for any other known delay in shipping your order.
Orders placed Moday through Friday typically ship the same or next business day. Weekend orders placed on Saturday or Sunday will be processed on Monday. If there is a problem with your order you will receive a phone call or e-mail within one business day to advise you about the situation.
PROCAM ships throughout the U.S., Canada and many countries worldwide. Please note that international deliveries can average 2-7 days with Express shipping or 4-21 days with Standard shipping... Plus time to clear through customs.
Damaged / Missing Items
All missing item claims must be reported immediately. Contact us within 48 business hours to report a missing item from your shipment. If you find damage to the package or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can file a claim with the shipping carrier. Please do not return the merchandise without contacting us first, as it will delay the replacement of the order or the issuance of a credit.
International shipments are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be paid for by the recipient. PROCAM has NO control over these charges and cannot predict what they might be.
Due to high International shipping costs and taxes and duty fees, we cannot ship any order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.
If an international order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, PROCAM reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
Any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer. The shipping and handling charges for both ways will be deducted from the credit, and at our discretion a restocking fee might also be deducted.
Manufacturer's rebates may not be valid for merchandise shipped outside the USA.
Please check your product's specifications page to ensure that your product works in your country.