Product Support

All products sold by PROCAM are warranted directly by the manufacturer/distributor. All items needing repair should be sent to the manufacturer/distributor directly for service. PROCAM is not liable if the manufacturer/distributor fails to perform warranty service.

Open Box / Demo / B-Stock Items
Items can be marked as "Open Box", “Demo” or “B-Stock” for many different reasons… (i.e., returned without original packaging, writing on the original packaging, packaging and items opened and tested, demo model that was opened/used as a display item) they may not include all accessories, manuals or original packaging. Open Box/Demo items are covered under original manufacturer's warranty. We recommend that you inspect and test the product immediately upon receipt.

All mail-in rebates are honored directly by the manufacturer who issues them. PROCAM will provide you with the required information and forms to claim a rebate. For a list of rebates and to obtain claim forms, visit our Rebate Center.