SHIPPING & DELIVERY
Orders for in-stock items placed Monday – Friday before 3pm EST are generally shipped the same day (subject to payment verification).
Weekend orders placed after 3pm EST Friday may be processed on the following Monday. If there are any issues with your order, we will contact you to advise about the situation.
In-Store Pick Up
Orders for in-store pick up placed Monday-Friday (10am-5pm) are generally ready for pick up within 30 minutes to an hour - we will email you as soon as your order is ready.
In-store pick up orders require the card holder to be present during pick up. Bring your ID and credit card used to place the order online. Orders placed online over the weekend, either for shipping or in-store pick up, may not be processed until the following Monday.
Shipping Fees
Shipping fees are based on the destination, size and weight of the item(s). Place your items in the shopping cart' to calculate the shipping charges. The shipping calculator is available so you can calculate the shipping costs for your full order before you completing the checkout. Select products may qualify for free shipping within the Continental US only.
Expedited Shipping
We offer Expedited, Next Day and 2 Day shipping options. There is no weekend service for our Expedited or Next Day delivery options. Expedited shipping times refer to business days only and may not be delivered on a Saturday or Sunday.
An order that ships on a Saturday or Sunday does not actually get picked up by the shipper until Monday.
Free Shipping
We'll choose the most efficient shipping method to get your package to you as quickly and economically as possible. If specific delivery options are required, simply choose that specific shipping method at checkout.
Transit Times
Transit times are estimated and shipping may be delayed due to inclement weather along the shipping route.
Shipping Options
We try our best to get your order shipped and delivered to you as fast as we can. We ship all orders through UPS or USPS. Some packages may be delivered by an alternative carrier than your selected method at checkout. In some cases, UPS or USPS shipping methods may be substituted whenever it shows that your order can be delivered sooner and can provide better tracking service. We will make every attempt to contact you in the event your product(s) are back-ordered or for any other known delay in shipping your order.
Damaged / Missing Items
Upon receipt of your merchandise, please inspect it carefully as to contents and condition. All missing or damaged item claims must be reported within 48 hours. If you find damage to the package or if merchandise is missing, please keep the original shipping carton and contact us immediately.
All original manufactures packaging must be retained until any issues have been resolved. Carefully unpack and inspect all merchandise. Do not throw away any of the packaging materials such as boxes, instruction manuals, inserts, accessories, plastic, bags, etc. until you are completely sure you want to keep the item.
In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. Please do not return the merchandise without contacting us for a return authorization first, as it will delay the replacement of the order or the issuance of a credit.
Pre Orders
Pre order items will ship as soon as received with priority given to those who have pre-paid, placed a deposit, or asked to be on a waitlist, in that order.
Payment Verification
Orders that require additional credit verification may take longer to process and shipment of the order can be done after final approval.
We are unable to ship to any address other than the billing address on your credit card or other payment method. Please make sure your information is current BEFORE placing your order with us.
We do not ship to freight forwarding addresses, regardless of what the billing address is on the credit card or other payment method.
International Shipping
Due to International Shipping Restrictions, we do NOT ship outside the US.
*If you are purchasing something to use outside the US, please check your product's specifications page to ensure that your product works in your country.
DISCLAIMER: PROCAM will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility is for the monetary value of the merchandise.